Buying is very simple: just browse our Victorvictoria catalogue by collection.
Before adding a product to the Cart, select size and colour from the product datasheet. You may see and change the content of your Cart at any time before making your purchase.
To complete the order you just have to follow two simple steps: give the address for delivery and enter payment information.
You do not need to be registered to purchase on Victorvictoria.com. However registration is fast and allows you to take advantage of many benefits:
If you would like to ask for a change of your order contact the Customer Service as soon as possible: after the order has been shipped to our warehouse it will no longer be possible to change it.
Remember that you may also return one or more items once you have received your order, if for any reason you prefer not to keep them.
It is not possible to add or change orders that have already been processed.
No, currently it is not possible to make telephone orders; however if you send an e-mail to our customer service email@example.com, you may receive support if you have any problems purchasing online. Write your problem in the message and we will answer as soon as possible giving you all the necessary indications to correctly complete your purchase.
It is possible to pay by credit card (Visa, Mastercard, PayPal Card, Discover, PostePay, American Express and Carta Aura), direct debit SEPA and PayPal.
All transactions are processed through a safe server, ensuring Victorvictoria.com customers data protection.
In order to ensure greater protection on the purchases made via e-commerce, Victorvictoria.com recommends that its Customer register with the Verified By Visa or Mastercard Securecode services, asking for a safety code PIN to use to make safe purchases.
If by mistake you receive an item you did not order, please send an e-mail to firstname.lastname@example.org specifying the order number and the code of the item you have received.
They will answer as soon as possible giving you all the necessary indications to solve the problem.
Victorvictoria always indicates the Italian size on item tags and on the online product data sheet. For each item you will also find indications on fit, to help you choose the best style for you.
If you still have doubts, you can contact our Customer Service from the link “Contact us” on each page of the website.