how can I buy the products?

Buying is very simple: just browse our Victorvictoria catalogue by collection.

Before adding a product to the Cart, select size and colour from the product datasheet. You may see and change the content of your Cart at any time before making your purchase.

To complete the order you just have to follow two simple steps: give the address for delivery and enter payment information.

should I register to complete a purchase?

You do not need to be registered to purchase on  However registration is fast and allows you to take advantage of many benefits:

  1. receiving updates on the order and reviewing past purchases;
  2. customizing your shopping preferences;
  3. checking returns and online reimbursements;
  4. receiving exclusive updates on the Victorvictoria world.

Register now.

can I change my order before it is shipped?

If you would like to ask for a change of your order contact the Customer Service as soon as possible: after the order has been shipped to our warehouse it will no longer be possible to change it.

Remember that you may also return one or more items once you have received your order, if for any reason you prefer not to keep them.

can I add an item to an existing order?

It is not possible to add or change orders that have already been processed.

is it possible to make telephone orders?

No, currently it is not possible to make telephone orders; however if you send an e-mail to our customer service, you may receive support if you have any problems purchasing online. Write your problem in the message and we will answer as soon as possible giving you all the necessary indications to correctly complete your purchase.

what are the permitted payments?

It is possible to pay by credit card (Visa, Mastercard, PayPal Card, Discover, PostePay, American Express and Carta Aura), direct debit SEPA and PayPal.

is it safe to use the credit card on the website?

All transactions are processed through a safe server, ensuring customers data protection. 

In order to ensure greater protection on the purchases made via e-commerce, recommends that its Customer register with the Verified By Visa or Mastercard Securecode services, asking for a safety code PIN to use to make safe purchases.

what should I do if I receive a wrong item?

If by mistake you receive an item you did not order, please send an e-mail to specifying the order number and the code of the item you have received.

They will answer as soon as possible giving you all the necessary indications to solve the problem.

do you have any more information on sizes?

Victorvictoria always indicates the Italian size on item tags and on the online product data sheet. For each item you will also find indications on fit, to help you choose the best style for you.

If you still have doubts, you can contact our Customer Service from the link “Contact us” on each page of the website.

lookbook / press kit